While conflict is a normal part of life, with proven conflict management techniques, you can minimize its negative impacts, keep relationships on track and lower your stress. Learn skills to navigate conflict effectively through an instructor-led workshop developed by the Ombuds Office and registration is managed through the GradPathways Institute for Professional Development.

This intensive workshop takes a deep dive into techniques to de-escalate emotionally-charged situations, successfully communicate your needs and lower others’ defenses. The workshop begins with an exploration of conflict management and frameworks through interactive exercises and group work, and then provides an opportunity to implement these approaches in realistic conflict scenarios.