References
Capobianco, S., Davis, M., & Kraus, L. (2004). Managing conflict dynamics: A practical approach (4th ed.). Eckerd College Leadership Development Institute.
Conflict Dynamics Profile Team. (2013, November 21). Conflict Competence. https://www.conflictdynamics.org/conflict-competence/
Fisher, R., & Shapiro, D. (2005). Beyond reason: Using emotions as you negotiate. New York: The Penguin Group.
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York: Bantam Books.
Hargie, O. (2011). Skilled interpersonal interaction: Research, theory, and practice. London:Routledge.
Hocker, J. & Wilmot, W. (1995). Interpersonal conflict (4th ed.). Brown & Benchmark.
Kilmann Diagnostics. (2014, November 24). Learning to Use Different TKI Modes [Video]. YouTube. https://youtu.be/miwZ31chiFc
Lieberman, M. D., Eisenberger, N. I., Crockett, M. J., Tom, S., Pfeifer, J. H., Way, B. M. (2007). Putting feelings into words: Affect labeling disrupts amygdala activity to affective stimuli. Psychological Science, 18(5), 421-428.
Montgomery, A. (2013). Neurobiology essentials for clinicians: What every therapist needs to know. New York: W. W. Norton & Company.
Rock, D. (2008). SCARF: A brain-based model for collaborating with and influencing others. NeuroLeadership Journal, (1).
Stone, D., Patton, B., & Heen, S. (2010). Difficult conversations: How to discuss what matters most. Penguin Books.
Additional Resources
Fisher, R., Ury, W., & Patton, B. (2011). Getting to Yes: Negotiating Agreement Without Giving In (3rd ed.). Penguin Books.
Goulston, M. (2015). Just listen: Discover the secret to getting through to absolutely anyone. AMACOM.
grad.ucdavis.edu –Graduate Studies website, for resources and information for graduate students and postdoctoral scholars
McCombs School of Business. (2018, December 18). Fundamental Attribution Error | Ethics Defined [Video]. Youtube. https://www.youtube.com/watch?v=Y8IcYSrcaaA
McLaren, K. (2013). The Art of Empathy: A Complete Guide to Life's Most Essential Skill. Sounds True, Inc.
ombuds.ucdavis.edu –Ombuds Office website, for resources and information about conflict management
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial Conversations: Tools for Talking When the Stakes are High (2nd Ed.). McGraw-Hill.
Rosenberg, M. (2015). Nonviolent Communication: A Language of Life (3rd Ed.) Puddledancer Press.
RSA. (2013, December 10). Brené Brown on Empathy [Video]. YouTube. https://www.youtube.com/watch?v=1Evwgu369Jw
Stone, D. & Heen, S. Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
Ury, W. (2007). The Power of a Positive No: How to Say No and Still Get to Yes. Bantam Dell.
Conflict Styles Chart.pdf (adapted by the UC Davis Ombuds Office using material from Search for Common Ground. (2013). Facilitation guide for experiential learning.)